PackMate Support

Thanks for using PackMate. If you have a question or run into an issue, you’ll find answers to the most common topics below.

---

Frequently Asked Questions

How do I create a packing list?
Tap the plus button on the My Trips screen, choose your destination type, trip length, and who’s traveling. PackMate will generate a personalized list for you automatically.

Can I describe my trip instead of filling in the options?
Yes. On the first step of trip creation, tap “Describe with AI” and type a short description of your trip. PackMate will build a custom list based on what you write.

How do I share my packing list with someone?
Open your trip, tap the share icon, and send the generated code or link to your travel partner. They can join instantly — no account needed.

Can I add or remove items from the list?
Yes. Every list is fully editable. Tap the plus icon to add a custom item to any category, or swipe left on any item to remove it.

How do I set a packing reminder?
When creating a trip, scroll to the Reminders section on the final step and tap Add. You can set as many reminders as you like at any date and time before your departure.

My reminder didn’t go off. What happened?
Make sure notifications are enabled for PackMate in your iPhone Settings. Also check that the reminder was set for a future time when you created it.

Does PackMate work without an internet connection?
Yes. Your trips are stored locally on your device and are fully accessible offline. An internet connection is only needed for AI-generated lists and the trip sharing feature.

How do I delete a trip?
On the My Trips screen, swipe left on any trip and tap Delete. This permanently removes the trip and any shared data associated with it.

How do I export my packing list?
Open your trip list, tap the menu icon in the top right, and select Export backup. Your trips will be saved as a JSON file that you can store or share.

Is my data private?
Yes. PackMate does not collect your name, email, or any personal information. Your trips are stored on your device only. If you use the Share Trip feature, trip data is temporarily stored in the cloud and automatically deleted after 30 days of inactivity.

---

Contact

If you have a question not covered here, found a bug, or want to request a feature, please reach out. We read every message and do our best to respond promptly.

Email: stipegrbic@hotmail.com

---

Privacy Policy

Read our full privacy policy at [https://stipe.xyz/thoughts/2026-03-25-packy-privacy-policy].